SaaS
TechStart Inc.
How TechStart Scaled Customer Support Without Hiring
Challenge
Growing customer base overwhelming small support team
Solution
Implemented Arete for 24/7 customer support automation
95% faster
Response time
+40%
Customer satisfaction
-60%
Support costs
"Arete transformed our support operations. We're now handling 3x more tickets with the same team size."— Sarah Chen, CEO