Refund Policy

30-Day Money-Back Guarantee

We stand behind our product. If you're not completely satisfied with Novek Solutions, we offer a full refund within 30 days of your initial purchase. No questions asked.

Eligibility for Refunds

To be eligible for a refund, you must:

• Request the refund within 30 days of your initial purchase
• Be a first-time subscriber (refunds are only available for your first purchase)
• Have made a good-faith effort to use the platform
• Not have violated our Terms of Service

Non-Refundable Items

The following are not eligible for refunds:

• Renewals after the initial 30-day period
• Subscription renewals (monthly or annual)
• Add-on services purchased separately
• Third-party integration costs
• Usage fees for API calls or additional resources

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@noveksolutions.com
2. Include your account email and order number
3. Briefly explain your reason for requesting a refund (optional but helpful)
4. We'll process your request within 5-7 business days

Refund Processing Time

Once your refund is approved, it will be processed within 5-7 business days. The refund will be credited to your original payment method. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account.

Cancellation Policy

You can cancel your subscription at any time from your account settings. When you cancel:

• You'll retain access until the end of your current billing period
• No refund will be provided for the remaining days in your billing cycle
• Your subscription will not automatically renew
• You can reactivate your account at any time

Downgrades and Plan Changes

If you downgrade your plan:

• The change takes effect at the next billing cycle
• No prorated refunds are provided for the current billing period
• You'll maintain access to your current plan until the billing cycle ends

Chargebacks

If you initiate a chargeback with your bank or credit card company without first contacting us, we reserve the right to:

• Immediately suspend your account
• Pursue the matter with your financial institution
• Ban your account from future use of our services

Please contact us first to resolve any billing disputes. We're here to help and committed to finding a fair solution.

Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. If you have special circumstances, please contact us to discuss your situation.

Contact Us

If you have any questions about our refund policy, please contact us:

Email: support@noveksolutions.com
Support Hours: Monday-Friday, 9 AM - 6 PM PST
Response Time: Within 24 hours